You're an expert in your field, but no one handed you a manual on how to manage back-office operations. That's where I come in. At Handled. By Heather, I provide hands-on, personalized support to help you stay organized, efficient, and focused.

Choose The Support You Need

Business Startup Support

Prospecting Calls

Inbox Management & Cleanup

Administrative Support

Calendar & Time Management

Business Card Organization

Customized Mailers

Newsletter Creation

Heather Strunk, Business Concierge in Lehigh Valley helping small business owners streamline operations

Nice To Meet You!

Hi, I'm Heather Strunk, the Founder of Handled. By Heather.

With more than 20 years of experience in account management, team leadership, and strategy execution, I’ve seen firsthand how easily back-office operations can overwhelm even the most passionate business owners.

My mission is to give small business owners the tools, systems and support they need to reclaim their time and focus on the reason they started their business in the first place.

I take on the tasks that slow you down and make sure they’re handled properly, so you can focus on what moves your business forward.

When you work with me, you’re not just outsourcing tasks. You’re gaining a trusted collaborator who understands your business, your goals, and your time.

Frequently Asked Questions

What exactly can I outsource to you?

You can hand off tasks that take too much time or mental space such as follow-up calls, email communication, vendor research, client reminders, light data entry, CRM clean-up, scheduling help, introductions, curated referrals, and more.

If it’s clogging your to-do list, there’s a good chance I can handle it.

What makes Handled. By Heather different from other companies that help small businesses?

At Handled. By Heather I work closely with business owners who need a dependable right hand. My concierge approach is highly personalized, proactive and tailored to your specific needs all while ensuring exceptional quality and complete discretion.

Why do you act as the liaison in the relationships you establish?

I step in as the liaison so you're not managing a bunch of back-and-forth. I make sure everyone has what they need, questions are answered and things move forward smoothly.

This allows you to stay focused on running your business, while I handle the details behind the scenes.

What types of businesses do you work with?

I support local small business owners and entrepreneurs across many industries. If you are overwhelmed, wearing too many hats or constantly feeling behind, you're my kind of client.

Do you meet in person or only virtually?

Both!
Most clients use a mix of:
-Virtual support for daily tasks, communications, follow ups and project work

-In person meetings for planning, accountability and reviewing business needs

-On site visits when a task requires being in your office or hands on coordination

What makes you different from a Virtual Assistant?

I am more than an assistant; I am your Business Concierge. Yes, I handle tasks, but I also think ahead for you. I manage communication, follow ups and coordinate with your partners. My support is both task-based and relationship driven, giving you the best of both worlds.

215-317-8281
[email protected]

Po Box 7
Coopersburg PA 18036

Lehigh Valley Pennsylvania small business community

Copyrights 2026 | Handled.By Heather LLC