You're an expert in your field, but no one handed you a book on how to manage back-office operations. That's where I come in. At Handled. By Heather, I provide hands-on, personalized support to help you stay organized, efficient and focused.
Personalized Service
As a single-owner business, I work directly with you, making sure nothing gets lots in translation and things get done right.
Expertise
With extensive experience in back office operations, I leverage my knowledge, best practices and a network of reliable professionals to support your business.
Cost Efficiency
Save on overhead costs like salaries, trainings and office space by outsourcing only what you need, when you need it.
Flexibility
My services are designed to grow with your business. Whether you need additional support during peak periods or a special project, I adjust to whatever you need.
More Time for What Matters
I handle the time consuming tasks like Cold Calls, data entry, finding the right vendors and more!
About The Owner
At Handled. By Heather, I specialize in providing comprehensive back office outsourcing solutions tailored for small businesses in the Lehigh Valley and Bucks County, PA.
My mission is to help small business owners streamline their administrative tasks, allowing them to focus on growth and core business activities. With a personal touch and a commitment to excellence, I deliver efficient, customized support to meet your unique needs.
The Power of Outsourcing
Referral Partnerships
Provide guidance on the optimal times of year to shop for services paired with a comprehensive consultation to assess your back office operations
Serve as your go-to resource for connecting you with trusted service providers
Act as the dedicated liaison between you and trusted referral partners, managing connections with pre-vetted professionals
Back Office Support
Review and optimize internal processes to improve workflow including sales, employee onboarding, sales training, CRM and operations
Provide hands on CRM support by implementing effective strategies, data entry and report generation to stay on top of your business
Organize business cards and maintain up-to-date contact information, entering them into CRMS, Email Lists, or Binders
Prospecting and Follow- Ups
Make prospecting calls and cold call leads to generate interest and book appointments on your behalf, ensuring a steady flow of opportunities
Provide or help create a lead list for your business, ensuring you have the right contacts to focus on
Handle all greeting cards such as thank-you, birthday, holiday and client follow-ups to maintain strong relationships and keep your network engaged.
Business Concierge
Financial & Business Services:
Bookkeeping
Business Consultant
Business Credit
Financial Advisor/CPA
Grant Writing
Life Insurance
Retirement Plan- Employees and Owner Only
Operations & Support:
Cold Calling/Prospecting
Commercial Banking
Commercial Insurance
CRM-Customer Relationship Management Platform
Email Inbox Management
IT Support
Fractional CFO
Fractional HR
Lead List Database
Merchant Services
Office Cleaning
Payroll
Printing Services
Schedule Organization
Time Blocking
To Do List Takeovers
Human Resources & Employee Benefits:
Etiquette Courses
Health Benefits- Employees and Owner Only
Human Resources
Legal & Compliance:
Copywriting/Legal Services
Tax Attorney
Exit Plan/Stepping Away
Real Estate Litigation
Marketing & Branding:
Public Relations
Search Engine Optimization
Web Design
Google Business Page/Ad
Workspace & Networking:
Coworking Spaces/Rental Space
Event Hosting Space
Business Growth & Strategy:
Company Training Courses
Event Coordination
Franchising Your Business
Professional Organization
Own your property?
Property Maintenance & Improvement:
Flooring, Gutters, Siding, Windows, Pressure Washing, Roofing
Repairs & Installations:
Electrical, Plumbing, Painting, Solar, Security Systems
Catastrophe & Cleanup:
Emergency Cleanup, Title Agent, Commercial Cleaning
Signage & Branding:
Signage, Custom Solutions for Your Property
TESTIMONIALS
★★★★★
I hate cold calling, so when I received a list of leads to call, I hired Handled by Heather. Heather was great to work with—very professional and responsive. Her communication and follow through was excellent, and she 'handled' the calls with ease generating several qualified potential candidates for me. If you're looking for someone who can take on cold calling with confidence and skill, I highly recommend Heather. I will not hesitate to use Heather's services for other needs.
Pam B.
★★★★★
Heather provides assistance to businesses- If you're overwhelmed or stressed out by your big To Do list, Heather is the person to contact for help!
Shelley M.
★★★★★
As a new solo business owner, one of the best decisions I have made was hiring Heather. From day one, she was attentive, knowledgeable, and incredibly organized. Heather has become an important support system for my business, and I value her efficiency and attention to detail. Her support and expertise have been invaluable. I highly recommend working with Heather if you are looking for someone who genuinely cares and delivers top-notch service. Thank you, Heather!
David L.
★★★★★
Handled by Heather is a resource for business and concierge services by someone who brings best practices, efficiency to keeping you organized, and allows you to stay on task with your strategic planning. Heather Strunk can be counted on for reliability and results with her two-fisted, no-nonsense approach.
Mike L.
FAQS
What makes Handled. By Heather different from other companies that help small businesses?
At Handled. By Heather my concierge approach stands out for its highly personalized service tailored to your unique needs. I proactively handle a wide range of tasks, ensuring exceptional quality and discretion.
Why do you act as the liaison in the relationships you establish?
As the liaison in our relationship, I ensure clear and efficient communication between you and the services you need. My role is to understand your unique requirements, coordinate and manage all aspects of the service, and address any issues promptly. This personalized approach guarantees that your needs are met seamlessly, providing a streamlined experience that allows you to focus on your core business activities.
What industries do you specialize in, and can you help businesses of all sizes?
I specialize in services for various industries, offering tailored solutions for businesses of all sizes. Whether you need administrative support, event planning, or services price shopped, I provide customized, high-quality service to enhance efficiency and satisfaction for companies.
Located in the Lehigh Valley, PA
